No special packaging is required – just make sure the samples are clearly labeled with your client account information and the requested analyses.
Requesting a courier pickup:
Choose a Client Account from My Accounts, then click the "Request Courier" button:
2. Choose the correct saved address, and enter a phone number:
We will call this phone number with any questions about your courier pickup.
Leave any additional details (like a gate code) in the "special instructions" field.
3. If you want to edit your saved addresses or add a new one, visit the Client Settings page:
4. When you see the confirmation screen, we've successfully received your request, and our courier team has been notified.
You can also scroll down the Courier Request page to view your request status and history:
Courier Service Area:
If you receive an error message when requesting a courier, the address you selected is probably outside of our standard courier range. You can select a different address, or add a new one on the Client Settings screen.
Our courier service is available in most areas within driving distance of our labs.
If you're seeing an "out of range" error message, but believe your address is within our courier range, please contact us so that we can help.