Primary Reporting Contact

The Team Member we should contact with questions about your samples or lab reports.

Primary Accounting Contact

The Team Member we should contact with questions about billing or invoices.

Changing your Primary Contacts:

  1. Open the dashboard for the ETS account you'd like to modify

2. Open the Account Settings screen

3. Under " Team Members", select both a Primary Reporting and Accounting contact, and click the SAVE button.

The same person can be listed as both the Reporting and Accounting contact, when applicable.

Removing Primary Contacts from your account

If a Team Member is listed as a Primary Contact, you won't be able to remove that person from your account until you assign someone else as the Primary Contact.

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